I’ve heard a saying which goes something like this: “To make a mistake, have an employee handle it, but, if you really want to have it screwed up, have a manager do it.”
Well, in some cases, if not many, this is true. And sometimes the owner knows even less, especially in a large company.
I’ve seen this first hand. I saw a small business recently, where the owner had to take over some duties from a few people who’d left the small business suddenly. The owner did a decent job overall, but clearly had forgotten some things and a low-level employee had to “re-show” him some of the ropes. So it turned out ok.
But, this shows how business owners, and big executives, need to know, or re-learn, as the case may be, as much of the workings of the business as possible, especially if the company is a small business.
Though it may be impossible for large company executives and CEO’s to know all or even most of the workings of their companies, large companies do have the luxury of having many employees, who at least have an idea of what should be done, so the chances are good that they will have people to come in and take over for suddenly missing employees.
But a small business doesn’t have that luxury. If they only have one counter person or warehouse person or parts person, and the owner hasn’t kept up or has considered himself or herself too busy to take even one day to check out the inner workings of the business, there could be a real problem if a key employee has to leave suddenly for whatever reason.
A business owner could find himself at the front counter when the regular counter person suddenly leaves. If that owner has forgotten the part numbers, or how to work the computer or billing system, or if it is a new one, completely different from that which he may have once used, what then?
And if the business is a fast food joint, it’s a good idea if there’s more than one person in the company who can cook in short order fashion. An empty kitchen serves no food and will have no customers.
If that owner has kept up, then chances are, things will go better until a replacement person is hired.
Also, a plus to the owner’s “visiting” all of the “areas” of the company from time to time may show that owner just how valuable his or her employees really are.
So, know your business to keep that business running, and may you have success!
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