Things You Should Never Say to a Deaf Person

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Communicating with someone who has hearing loss can be difficult. The key is to speak clearly so that the individual can lip-read you. While it may be tempting to shout, this rarely makes a difference; it is all about being clear and talking at a slightly slower pace so that it is easy for the other person to follow your lips if they cannot actually hear you. Aside from this, you will obviously want to make sure that you do not offend the person with hearing difficulties. Of course, you would never intend to hurt their feelings, but it can be hard to put yourself in someone else’s shoes. With that in mind, read on to discover some of the things that you should never say to a deaf person or someone with any hearing problems…

Don’t speak to them like they are unintelligent – We have all been there. You are conversing with someone who comes from another country, and you start talking to him or her like they are from Mars, or like he or she is a young child that has only started to speak. People often have a tendency to do this when they are speaking to someone with hearing problems too. Yes, it is a good idea to speak slightly slower so that you make it easier for the other person to lip-read you. However, try to avoid speaking to them like they are stupid. You probably don’t realise you are doing it, but there is a difference between talking slow and dumbing things down.

What’s your friend’s name? – Talking about someone with hearing loss in front of him or her is incredibly rude. Just because they may not be able to hear you does not mean that they won’t feel uncomfortable, even if what you are saying is completely innocent and harmless. Rather than asking someone else about his or her friend, ask the person. If you then struggle to converse with one and other, you can always ask the interpreter, but make sure you try first.

HI, HOW ARE YOU TODAY? – Okay, so you can actually ask that question, but the point is that you shouldn’t shout! You do realise that speaking louder does not make a difference! For most people with hearing problems, it’s not the volume that is the issue. Speak clear and pronounce your words properly, and this will make a much bigger difference.

Never mind, I will tell you later – Don’t give up. Yes, it can be frustrating for both of you, but giving up on the conversation is the worst thing you can do. The other person will really appreciate it if you keep going and tell them what you were going to say.

Have you tried a hearing aid? – Yes, you are trying to be helpful. But if a hearing aid was going to make a difference, don’t you think your friend or loved one would have tried this already? It may be that the person already has a hearing aid, and so you decide to question whether it is working effectively. Again, this is something you should not do. You can learn more about hearing aids and their effectiveness here. While hearing aids can be extremely beneficial for some people, for others they aren’t helpful at all, and then for some people they can help in certain situations but not all. It all depends on the degree of hearing loss, the environment, and a number of other issues. Think about it; if you had a disability or an illness of any sort, and someone asked you an obvious question that implied you hadn’t made any effort to help yourself, you would be pretty irritated, right?

Turn your hearing aid up – This goes back to the volume thing; making something louder is not a cure for hearing loss. Not only this, but this impatient attitude can make a deaf person feel incredibly uncomfortable.

So there you have it: some of the things that you should never say to someone with hearing problems. Don’t worry if you have said any of the above phrases or sentences before, or even if you accidentally say them in the future. After all, this is a learning curve for you as well as the person who has hearing problems. Simply apologise and move forward. And, never give up on a conversation! Don’t assume that the other person is frustrated because they cannot understand you, and so it would be better for you to give up altogether. In fact, this is likely to cause more upset, as the person will be disappointed that you cannot communicate with one and other.

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What Changing Your Image Could Do For Your Business

If you’ve been in business for a while and you’ve noticed a plateau, a few things could be at play. If you’ve been thinking about this for a while and how you can improve, it could be time to change your image. These pointers will give you a few things to think about if you feel like this could be a good step for you to take:

Conducting An Audit

Take a look at your current branding and try to see things through your customer’s eyes. You want to take a close look at your logos, web design, marketing campaigns, and even the colors that your brand is using. Colors can have a psychological effect on your customers, so changing those could make a big difference to your success. Check out your competitors side by side and analyze what they’re doing too. You need to have a picture of exactly where you stand in the market at present.

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Take Your Business Mobile

Taking your business mobile is key if you haven’t already. A mobile website will appeal to those who prefer to use their phones for browsing. You can quite literally take your business mobile, too, with wraps for cars and trucks to advertise your services wherever you go.

Changing Your Company Name

Your company name is a huge part of your identity, so deciding to change it can be pretty monumental. Your company name tells people a lot about the kind of business you’re conducting, and it can also reflect a focus change or change in the market if you do decide to change it. If you know your business needs to take a new direction, then changing your business name could be a good idea. Just don’t take this decision lightly, as you will need to rebrand and overhaul pretty much everything to do with your business.

Listen To What Your Customers Want

Through the business makeover process, you should make sure you pay attention to things like customer feedback and analytics. Do this before you make a single change to your business. Keywords will help you to figure out what people are really looking for when they find your site.

Get Involved In The Community

As well as the efforts you make online, it could be a good idea to do face to face marketing too. Getting involved in local events could be a wonderful way to do this when you start to rebrand your business. How about sponsoring a local charity or football team? You want your business to make an impression!

Be Consistent In All You Do

As you want to grow your business, you need to make sure you’re consistent in your efforts. You can’t alienate your existing customers by treating them too differently to new customers.

Be Willing To Make A Drastic Change

If you want to start all over again with a new customer base, you’re going to need to change absolutely everything. Perhaps you’ve gone too far in the wrong direction, or your business just isn’t as viable as you thought it was.

Changing your image could help your business to appeal more to a younger generation, or a totally new market. It could help you to build a better reputation and a sturdier customer base. Make a change now!

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Making Your Business Feel More Like Home

Making a business feel more like home is sometimes the exact opposite of what we want to do. We go to the office or the lobby or the shop floor to work, and then when we get home again we have the ability to relax in our own space. And it works for most of us! However, when you’re an entrepreneur, and you’ve got your own company on the tab to look after, you’ve got to make sure you want to spend as much time in it as you do your own living room.

When we’re at home, we’re comfortable, and the same should go for our business as well. You see, when we’re comfortable, we make better decisions and do a lot more for ourselves when it comes to succeeding, and that’s important for staying at the top of your game when you’re working for your own company. You need advantages here there and everywhere, and it’s hard to gain such an edge when you’re a small time business in an otherwise big business world. So without further ado, let’s get into some of the techniques.

 

This office looks picturesque and feels very productive at the same time…So why shouldn’t yours? (Source)

 

Start with Your Office Walls

Your office is the place where the bulk of your work gets done, and whether it’s the center of your business or just the backroom off of the main shop, it’s the hub of your company. So it needs to be the place you go to first to make sure you’re doing your best work.

Think on the decorating first, as the colors of the wall and floor of your office are going to have a much bigger impact on how you feel than you think. There’s been a lot of research into how the different primary and secondary colors on the spectrum affect us, and you should use these facts to your advantage to try and make yourself go the extra mile each day. Blue is a prime example here; it does a lot for your mind to make it stay awake and keep chugging through, which is why a lot of social media apps and websites base their color scheme on it.

However, lighter or more saturated colors like that of yellow and orange are the best for making sure you’re happy to keep on going. So mix your color scheme together for better harmony and much more of a balance in your work life. You’re going to need all the tricks you can get to work and constantly be comfortable at the same time with the long hours!

Setting Up Furniture

The furniture comes next on the list, and it’s the next thing you shouldn’t underestimate in your strive to make sure your office is as much a home as your real home. Furniture really completes both the look and the practicality of your working environment, so don’t skimp on any of the prices if you feel one chair or desk would be better than another.

If you’re working on a budget, as small businesses often are, try a second-hand or thrift store first. It’s a great place for someone like you to find a lot of hidden gems at discounted prices, and you don’t have to sacrifice any comfort in your search for the best use out of your office. After all, it can’t be sold in these places unless it’s both been well-loved and still in good use nowadays.

Seeing as you’re going to be behind a desk for most of the day, you need to make sure you’re not putting your health at risk. And that involves keeping your back supported and upright for all the time you’re typing way. That means you need to get a chair with lumbar support, and good ergonomics. Humans weren’t meant to be sedentary after all!

Speaking of, it’d be a good idea to get a standing desk as well, as the height can be adjusted based on whether you feel like sitting down or standing up at the time. When you legs need to be stretched out, and you’ve already been at the computer for a couple of hours already, standing up will be the best thing for you at the time.

Turn to Your Employees

Your employees should be like a mini family to you, and communication between the whole lot of you is essential for a good work environment. And that doesn’t come easily, as a lot of employees don’t know how to talk to their boss and vice versa. So make sure you immediately work on this as soon as you hire one or two people on.

Communication and personalization in the workplace is the best thing for establishing an internal brand, and it’s something a lot of people forget about when all they’re focused on is the external world. This is where your money comes from after all, but you wouldn’t make nearly as much as you do now without the people who work for you. So feel free to customise a uniform to help people feel like they belong in your business, and then do their best work for you. You can click here to shop now for patches to stick onto an employee’s sleeve to help show off what you offer, or you can come up with a sales tactic that always includes the slogan of your business.

People need to be reminded who you are after all, in order to ensure they think of you when they leave the shop. Being exposed to something at least 7 times is what makes people think of you again and again, and this is a great way to give your shopping experience a stronger sense of branding.

Starting to Feel Like Home?

Hopefully this post has shown there’s a lot of good ways to make sure you feel just at home in your own office; a home away from home if you will.

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Effective Ways To Communicate With Your Customers

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If you want to run a successful and reputable business you need to make sure that the way you communicate is at the forefront of your mind at all times. Communication is one of the most basic human needs and will be instrumental in how you come across to your audience and whether or not you will build those lasting relationships you want. If you want to learn how to communicate to your customers more effectively this year, here are some ways to get your started.

Listen

The easiest way to communicate with your customers better is to make sure you listen to them and what they have to say. As a business owner the most important thing you want to know is what your audience wants and what they like. This is why we conduct market research in order to get to know our customers and know how to sell to them best. Make the effort when talking to your customers to not say too much and let them speak their mind. This could be incredibly important for you and allow you to make great improvements to your business.

Ditch the jargon

People hate it when you use fancy jargon to describe something which is relatively simple. If you are trying to explain how your product works or what your service is: make sure that you use concise sentences and say things plain and simple. There is no point getting technical with people if they won’t know what you mean.

Be professional

As a business professional it is important to remember that you are not simply conversing with your friends at the local pub. You need to always use correct English in your marketing and when you speak to your customers. Think about downloading an app such as Grammarly which will check your work for errors after writing. This will allow you to come across as professional and smart.

Positivity

The way you talk about yourself and your company can have a pretty massive effect on how they perceive you as a whole.  Are sure that when you are selling your product or service, you focus on what problem it can solve. People want to hear what your product can do for them and how it will make their lives much easier: make sure you always focus on this rather than dwelling on what it cannot do for them.

Forms of communication

There are a lot of different ways you can contact your customers these days, and it is crucial that you give them the option of how they would prefer to be contacted. For example, many people might be happy for you to send texts with TextBetter: however some may prefer you to simply email them. Many people are happy with you sending information through the post, and others may like to chat on the phone. Giving your customers the option will allow you to give off a better vibe and build a good reputation as you won’t be seen as pushy.

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Is Your Business Geared Up For The Mobile World?

Take a look around you. Whether you’re on a bus, you’re sat at home chilling out with your kids, or you’re out at a bar or a cafe, you’re likely to be greeted with the sight of people staring at a screen. It is estimated that approximately 6 billion people in the world have access to a mobile phone. If your company isn’t geared up life in the mobile world already, it’s time to embrace business on the move. Here are just some of the ways your business could benefit from going mobile.

Increased efficiency and productivity

With modern cell phones, it’s possible to do almost anything on the go. If you run a business, you can use mobile access to increase both efficiency and productivity. Gone are the days when you have to be chained to your desk from 9am until 5pm. If you’ve got members of your team moving throughout the building, attending meetings at different branches or closing deals in the field, you don’t have to lose out if they’re not at their computer. With effective DAS design and communication through instant messaging, email and SMS, your team can do its job regardless of location. Investing in modern software and developing apps can also enable you to be more flexible when it comes to working arrangements and ensure that your team has access to up to date information even when members of staff aren’t in the office.

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Round the clock sales

If you run a business, consider the impact of operating around the clock rather than during office hours. Whether you own a cafe, a restaurant, a beauty salon or a hotel, you can boost sales and create a more positive customer experience by providing mobile services. If you’ve got an app, for example, a customer can book a table, reserve a room or make an appointment within seconds regardless of the time of day or their location. Your ability to do business isn’t limited by the clock, and you don’t have to employ people to man phones. If you’ve got a website, make sure it is mobile-friendly and ensure you respond to questions, comments or queries swiftly.

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Catering for your customers

Did you know that the average person checks their phone screen more than 80 times per day? We are increasingly reliant on our phones and business owners can tap into this trend to maximize profits and beat rivals. If you can offer interactive features and the option to place orders or make bookings online, you may be a more appealing proposition than a competitor. Many of us would rather spend 20 seconds reserving a table at a restaurant online than wasting time finding a phone number, making a call and actually talking to somebody at the other end. Being mobile-friendly gives your clients more choice and flexibility.

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We live in a world where the majority of people spend a significant amount of time on the phone. If you own a business, adapting to the mobile world is likely to bring rewards. You can boost employee satisfaction and efficiency and improve customer relations and drive sales by going mobile.

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Untangling Those Crossed Communication Wires

Communication is something we could all work on. It’s essential to our relationships, and our overall levels of happiness. As soon as we’re old enough, we’re taught to share and talk things through. In fact, much of our school lives focus on communication.

And, that doesn’t change in the workplace. In fact, many companies rely on teamwork. As such, communication becomes even more crucial. And, as the boss, most of the responsibility here falls on you. If you can’t communicate efficiently, how can you expect your staff to? It’s crucial you set the right example to open communications from the off.

Of course, getting started with excellent communication is far from easy. Why else would so many of us struggle with it? To help you along, we’re going to look at the three main communicative aspects you should focus on.

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The literal

First should be literal communication. As in, how are you going to talk to staff? This may seem basic, but it’s essential. If you have a large office, walking from one side to the other isn’t practical. But, phone lines are expensive and can be unreliable. Not to mention that they’re open to breaches. Which isn’t what you want when communicating sensitive information. Instead, consider a VoIP PBX solution like those offered by https://www.bcainc.com/. This is a private connection which uses internet connections instead of phone lines. What’s more, you can use such solutions to communicate with staff remotely. You may also want to consider how you pass down jobs. You could either delegate tasks in a morning meeting or upload them to staff computers. Consider which would work best, and put a plan in place.

The disagreeable

It also falls to you to help staff communicate their way through disagreements. There are, inevitably, going to be a few along the way. But, proper communication can help everyone move forward and find a middle ground they can work with. If you notice staff disagreements, bring the perpetrators together. Get them to talk things out while you’re present. They’re likely to keep calm with the boss around. As such, they’ll be in the best position to find a solution to whatever it is they disagree about. Brainstorming sessions are always a fantastic option here. They give everyone a say and also help to develop the best ideas. And, you guessed it, they focus on communication.

The emotional

Bear in mind that you also have an emotional responsibility to your employees. If you notice someone isn’t themselves or seems to be struggling, it’s essential to address the matter. This can be difficult, so you may want to refer to guides like this one on entrepreneur.com, which can help you recognize and address problems. Make sure, too, that your staff know they can come to you with emotional issues. Leave your door open, and listen to what your team tell you, even if you don’t think it’s relevant to your business. These people are in your care, so care for them.

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Let’s Talk About The Needs Of Online Audiences…

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Most modern businesses now appreciate the importance of the digital marketplace. As such, winning over the online audience is arguably your biggest task. To do this, you must first understand what makes them tick.

Online audiences aren’t overly different from offline demographics. Still, there are several considerations that need to be made before building a marketing strategy. Otherwise, you’ll almost certainly fall into the abyss. Here’s what you must know to ensure that doesn’t happen.

Consumers Turn To Google | In most aspects, different audiences will have unique habits. When it comes to hunting a product or service, though, almost all consumers turn to search engines. Moreover, over 90% click links from the first page of results. As such, ranking highly either in your location or keywords relating to the business should be a top target. Get this right, and web traffic will soar. With more people landing on your site, the hopes of converting a sale look better than ever.

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Consumers Seek Clarity | Many online businesses make the mistake of displaying too much information in a complicated manner. Unless you’re working in an academic arena, audiences want content that is easy to digest. Videos are great, and experts at movingbitsonline.com can handle those needs. Visual content is simpler, clearer, and open to a wider audience. Besides, it’s far easier to keep their attention to the end. This is especially crucial to remember when you target a global audience. Otherwise, the non-English natives will choose a more accommodating competitor.

Consumers Need Trust | Without trust, your business will struggle to gain converted sales even if the products offer great value. It’s vital that you understand the situations regarding potential hacks and security threats. Ultimately, prevention is the best form of protection, which is why it’s better to conduct your research now rather than later. On a separate note, if you intend to hire freelancers or contractors, it’s imperative that they can be trusted. After all, those people are representing your business.

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Consumers Judge Actions | If you thought that providing a good business service was enough, you were sorely mistaken. Online audiences care about a whole host of factors. Upgrading your customer care game should be considered essential. You can find out about virtual assistants at callruby.com while adding FAQs and a fair returns policy will help. Combine this with an active support of charities and economical business activities, and the rewards will soon come. Ignore those elements, and some clients will look for alternative solutions.

Consumers Love Interaction | Most people use the internet, particularly social media, on a daily basis. However, most of them dedicate the bulk of their time to a very select number of companies. If you can become one of them, your business will always be fresh in their minds. Participating in the conversation is the ideal way to show personality, and it provides insight into their demands too. As long as you live to serve their needs, there’s no reason that they’ll ever take their custom elsewhere. With a loyal following behind you, the whole venture looks brighter than ever.

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