Running a hotel, you’re completely reliant on customer opinion and perception. If you don’t get customers and guests on your side, you won’t get the crucial positive word of mouth. Without this, your hotel will be dead within a year. Maybe two if you’re lucky and there will be no chance of you turning it around. The hotel industry lives and dies on reviews. So, how can you make sure customers are giving your place to stay an awesome five-star reaction? Well, there are a few factors that you’ll need to cover here, and we also need to point out the serious issues that can bring a review crashing down.
You need to have the best staff working in your company if you want a great review for your business. They should be helpful, considerate and always be willing to go the extra mile for your customers. When we talk about the staff, we don’t just mean the concierge or the receptionist. We mean everyone that a visitor might interact with including cleaning staff and other workers. You don’t know who a customer might speak to for help or assistance. If one member of staff treats them poorly, you can guarantee that this will be reflected in the review.
Comfort Straight Away
You may want to think about what furniture you are using in your hotel. Any furniture for your visitors should be comfortable, stylish and contemporary. Or, fit in with the overall aesthetic of your business. The good news is that there are plenty of options when looking at new hotel furniture. You can check out a wide range of different companies online that can provide the perfect kit for your property. If you’re interested in a hotel that looks like a five-star place to stay interior design needs to be high up on your list of priorities.
We can not tell you how quickly a dirty hotel or poorly maintained room will bring your hotel review crashing down. There will be no chance to recover from an issue like this, and that’s why all your hotel room and areas must be kept clean to exceptional standards. A bad review that mentions poor levels of cleanliness will put customers off straight away. They won’t even look twice at your hotel. Keeping a hotel clean is easy if you employ the right staff and these individuals don’t even need to be members of your team. Instead, you can employ an outsourcing service to keep your hotel clean. This limits the cost while still ensuring excellent levels of cleanliness for your visitors.
The Extra Mile
Finally, if you want to ensure that your business gets the best review, you need to make sure you’re offering more than the typical service. This means it’s not enough to offer customers what they ask for. You need to be pushing to get more than that and working to ensure customers are beyond thrilled with the service that you offer.
If you like what you’ve read here, please let others know of this post, blog, and site.
And thanks for reading! 🙂