A Handy Tool for Rendering Computer Help Remotely

Are you computer savvy? Even just a little bit more than most people you know? Well, if you are, they probably know it. And, when they need help with their computers, chances are, they call you, right? And, unless you live close enough to simply hop over to their place within minutes, you probably have to help them remotely, over the phone. And, when you do, you come to realize why doctors often refuse to make a diagnosis over the phone.

Windows 10 Start Menu. 11/27/2015

 

 

It can be really frustrating to identify a computer problem over the phone and even tougher to correct it, as you have to guide the person who you’re helping and they may not always understand, or be as familiar as you are, with what you’re trying to tell them. And it often doesn’t matter that they may be as computer savvy or literate as yourself. When I worked for a large company in the past, I often had to try to describe technical problems to our IT department, and I often wished I had some kind of camera that would allow them to see what I was talking about, because it was still difficult at times for both sides to “see” the same problem.

Well, there is a free software program that can really help in this regard. It’s called, Team Viewerand it’s really great! If you ever allowed a tech company to remotely control your computer to diagnose a problem for you, Team Viewer is similar. How it works is, you go to the website, download it, and install it on your computer, and also have the other person do the same. You’ll also see more information about Team Viewer, including resources for both business and personal use. The website is quite informational.

The program will install a desktop shortcut like the one pictured once it is installed. Then both you and the other person call each other and then each of you will click on the shortcut on your computers. This will bring up  the team viewer windows.

 

 

 

 

 

The person needing your help will then give you their password, which you enter into a field on your Team Viewer window. You’ll then see the other person’s computer and your mouse will move the cursor on their screen. They can still move the cursor and see their own screen as well. You can then see what they are seeing and can correct the problem for them or guide them while seeing what they are actually doing and what actually happens when the problem shows up if it is not readily apparent. This means you can see the problem as it really is, which makes it much easier to identify and correct!

It’s really helped me since my cousin told me about it. As I often help a few of my relatives with their computers, and with them living quite a distance from me, it has made it much easier to identify and correct problems on their computers.

If you’re worried about having someone else have control of your computer, just remember, they cannot get control until you give them your password, which changes every time you open Team Viewer. Your mischievous nephew cannot take control of your computer on a whim. He would have to have you turn your computer on and give him the current password.

And, there is a Team Viewer app for Chromebooks, which can then be used to diagnose problems on other computers, whether they are Chromebooks or regular Windows pc’s or laptops.

So, if you are the go-to person when your friends or relatives need computer help, Team Viewer is for you!

Happy computing!

If you like what you’ve read here, please let others know of this post, blog, and site.

And thanks for reading!  🙂

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